Customer Support
Our customers are very important to us at CSO Compass. We strive to deliver the best customer service available. As such, we have a number of ways you can reach our customer service staff.
You can reach CSO Compass Customer Support during our business hours, which are 8 AM to 6 PM Pacific Time. Often you can reach someone outside these hours, give it a try.
If you have an emergency you can have one of the Principals of the company notified at any time. To do so, call our main telephone number and choose the emergency customer support extension. Remember, for emergency customer support there are additional charges.
How to contact CSO Compass Customer Support
Whenever you contact CSO Compass Customer Support, please include:
- your name,
- the company you are calling on behalf of and
- a telephone number at which you can be reached.
| Method | Details | Hours |
|---|---|---|
| Phone | 650 968 1096 | 8 am to 6 pm PT |
| support@csocompass.com | any time, after 6 pm PT response may be delayed until next business day | |
| Instant Messenger | Yahoo!: csocompass AIM: csocompass |
8 am to 6pm PT |
| FAQ | FAQ | any time |
Emergency  Customer Support |
650 968 1096
text message (160 characters or less) to emergency@csocompass.com |
any time  |
Emergency Customer Support is billed as an additional cost service. A minimum of two days at our emergency response hourly rate is billed for each incident.